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Privacy Policy

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FM Clarity respects your privacy and we are committed to protecting it through our compliance with this Privacy Policy. The intention of this policy is to give you confidence in the privacy and security of the personal information we obtain from you in order for us to provide our products and services to you.

This policy applies only to information we collect through our Services, in email, text and other electronic communications sent through or in connection with our Services. It does not apply to information that you provide to, or that is collected by, any third-party, such as contractors you employ and/or pay through our Services or social networks that you use in connection with our Services. To obtain information about such third-parties privacy practices you should contact them directly.

In general we receive and store any information you submit in the course of using our Service. Some of this information may be personally identifying or business sensitive. We also receive and store certain automated information about your usage and devices which helps us evaluate and improve our Service. We store this information for three main reasons:

1. To provide and maintain our Service to you

2. To evaluate and improve the effectiveness of our Service

3. To facilitate third party communication

We treat all of this information as confidential and aim to keep it for only as long as it is required to fulfil one or more of the above purposes. We use industry standard technical and organisational security measures in connection with the storage, processing, transfer and disposal of your content that are designed to protect its integrity and guard against unauthorised or unlawful access to, use of, or processing of such content. We comply with all relevant Victorian and Australian Privacy and Data Security legislation.


What we collect

FM Clarity collects a variety of information from our users which may differ depending on how you use the service. This may include:

  1. Identity. Information that can identify you including but not limited to your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number and website. Your profile picture that will be publicly displayed as part of your account profile. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services. Your preferences and settings such as time zone and language. Information you provide through our Services, including your facilities, reviews, documents, photographs, comments, contractors, and teams through our Services, names, and other information you provide on our Services, and other information in your account profile.

  2. Messages. If you exchange messages with others through the Services, we may store them in order to process and deliver them, allow you to manage them, and investigate possible violations of our Terms of Service and wrongdoing in connection with the Services. If you send information from the Services to your mobile device via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed.

  3. Payments. If you make contacts or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies, as further described below under “Payment Card Information.”

  4. Reviews. If you write reviews about businesses with which you conduct transactions through our Services, we may publicly display information that you transacted with those businesses. You also may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc.) to be published or displayed on publicly accessible areas of our Services, or transmitted to other users of our Services or third-parties.

  5. Automatic Information. We automatically collect some information about your computer when you visit this website. Including but not limited to traffic data, real time location data, logs and other communication data, information about your computer, connection and mobile device including your IP address and Web browser software or operating system.

  6. Location. When you use one of our location-enabled services, we may collect and process information about your mobile device’s GPS location to customize the Services with location-based information and features. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you.

  7. Cookies. Like most interactive web sites we use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Third parties whose products or services are accessible or advertised through the Services, including social media services, may also use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and other practices. We do not control the practices of such partners and their privacy policies govern their interactions with you.


How we use and share the information we collect

We use the information we collect to provide and maintain our service, and to evaluate our service. We treat your information as confidential, use industry standard practices to protect it, and aim to collect no more than is required and to keep it for only as long as required. We use and share information for the following purposes.

  1. To provide and maintain our service. We use the information we collect to provide, evaluate, improve and personalise our service to you. We, for example, use this information to prefill work orders, display relevant contractors, provide you with support, communicate with you, and comply with our legal obligations. We do not disclose any of your personal information, except as described below, or when we believe in good faith that the law requires it, or to protect the rights or property of FM Clarity.

  2. To evaluate and improve our service. We may anonymise and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. We use this information to evaluate the quality and appropriateness of our service and to personalise your experience. Our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others.

  3. To facilitate third-party communication. When you create or execute a work order through our Services, your information is provided to us and to the contractors with whom you choose to deal. In order to facilitate your order, we provide your information to that contractor in a similar manner as if you had made an order directly with the contractor. If you provide a mobile phone number, contractors or FM Clarity may send you text messages regarding your work order’s status. Information you choose to share with a contractor when you make and/or pay an order through our Services may be used by the contractor for its own purposes. We do not control the privacy practices of contractors or any other third-parties you may interact with in the course of using our Service. Please contact the contractor or third-party directly if you want to learn about their privacy practices.

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